Customer Experience

Retail Merchant

Human Interaction Key to Digital Experience & Customer Loyalty

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The next battlefield for consumers is already starting to take shape and its being won and lost on consumer experience. How confident are you in delivering the best possible consumer experience? We hear it all the time, Artificial Intelligence or Robots … Read More … Read More

How to Choose the Right B2B Commerce Platform

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B2B sales in the United States are approaching $1 trillion. That dwarfs the size of the B2C eCommerce market. B2B Commerce is still in its infancy as most organizations are still figuring out the basics of strategy and development but one thing … Read More … Read More

How to Sell Oversized Items Online

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The retail industry has yet to solve the challenge of reliably shipping oversized products such as sofas, mattresses and treadmills. 21% of U.S. adults who have bought such a large item in the last year had it arrive damaged, and 15% … Read More … Read More

Omni-Channel a New Path Forward for Retail Brands

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The consumers path to purchase these days in anything but linear. Yet many branded manufacturers still have their sales and marketing departments set up to work the same way they always have, the where to buy button and forcing consumers … Read More … Read More

Top Reasons for Retail Brands to Combine Sales Channels

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Improved online collaboration, rather than competing, can cement National Brands place at physical retail, making it easier for consumers to discover/buy online & off. Otherwise Brands may find themselves as the “new middleman” as Amazon & their retailers aggressively pursue private … Read More … Read More

Why Specialty Retail Over Mass Channel?

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We get in touch with a lot of brands, many of which still to this day are very much so focused on their mass channel because it is easy to do. But easy isn’t always defensible and can lead to … Read More … Read More

Private Labels Pose Big Risk to National Brands

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As more brands chose to sell direct to consumer, private labels have emerged as a critical piece of a retailers assortment, and those capitalizing on the trend have done well this year. The private-label market once was largely driven by demand … Read More … Read More

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