While the broader industry outlook remains uncertain, one thing is clear: Digitally native and traditional brands will need to continue adapting to evolve in the year ahead. 2020 upended nearly every aspect of the retail industry from channels, to distribution, … Read More … Read More
Customer Experience
Customer Experience to Overtake Product & Price in 2020
The most exciting business opportunity of 2019 attracting the most investment… Customer Experience. Those who bring it will establish a competitive advantage by converting more consumers with less advertising spend as word of mouth becomes integral.This is especially true as … Read More … Read More
Tags: Customer Experience, omnichannel