Retailer Frequently Asked Questions

About Shipearly

Shipearly consists of a team that is passionate about channel marketing, eCommerce, and eliminating the channel conflict that exists between branded manufacturers and their retail partners when selling online. Our team is experienced both in working with branded manufacturers and in family owned retail stores.

Joining Shipearly is absolutely FREE and takes less than 5 minutes. There are no monthly costs, the only costs you incur is when it works and a per transaction charge is placed in addition to standard payment gateway fees to process credit cards. We are in this together and only make money when you do. All the money our company receives goes back into development to make it easier for consumers to buy from you and to seek out new brands for you to partner with to get more sales.

Sign-up today to provide seamless customer experiences between your brand partners website and your retail store with customers who value local service.

Orders

All retailers on Shipearly are notified of new orders via email and within the application itself if logged in. Please make sure you add us to your address book so that orders do not end up in your junk mail. In the event you do not check or miss an email the service will still work seamlessly.

Participation in ShipEarly is both free and voluntary. Fulfillment Partners simply need to have a physical retail store, an Internet connection, eMail and agree to fulfill orders for the brands they stock. There are absolutely no setup fees or monthly fees to participate in the service.

We suggest that you enrol in the program to obtain sales from your brand partners website. By doing so, you earn new customers and can sell additional products and services when they visit your store.

No, the orders are all prepaid by the customer. If you sell the customer anything from your store or any form of service, you only charge for what you sold yourself.

You are paid at the time the order is placed as if it is your own sale. Your payment will be transferred directly to your bank account within 2 to 10 business days in the U.S. and 7 to 10 business days outside of the U.S. If you receive multiple orders on the same day they are grouped together and deposited into your bank account as a combined total.

After order placement, your payment will be transferred within 2 to 10 business days depending on your bank account. To confirm payment, use either the website or login to your payment gateway to see the pending transfer in your dashboard.

The territory size your brand sets is customizable by them. Your brand partner may also set different territory sizes by order type. It is best to ask your brand partner about specifics.

Preference is given to stocking dealers first. In the event you do not have stock, customers can still select and order from your store via ship-to-store. When you receive a ship-to-store order and you do not have stock, you will be sent a notification to provide us with stock levels to avoid paying for shipping. You have 24 hours to respond to an order or a wholesale order will be created on your behalf.

The contract of sale is between you and the customer. Your store will appear as the seller on the customers credit card statement.

It is your discretion, as it is your sale. We provide you with the credit card details, the customer name, and the customer should have a verification code to indicate they placed the transaction. You may want to ask for identification and/or the last 4 digits of the credit card that made the purchase to confirm their identity and avoid fraud.

We analyzes items such as IP Address, Billing Address, Shipping Address, transaction velocity, CVC check, ZIP Check, social media data, transaction history, and a whole whack of other items to try and stop fraud before it happens. We also recommend you do your part as well by using the in-store pickup verification codes and checking that the last 4 digits of the card match up with the consumers Government Issued ID.

Taxes

The sales tax applied by Shipearly is a good-faith estimate of the actual sales tax. It is the fulfillment partner’s responsibility to verify the amount and report and pay accurate sales tax for orders fulfilled through the Shipearly system. Shipearly does collect sales tax for orders and sends the taxes to the fulfiller.

When you set up your store, you define your main business location. You also set the sales tax rate for this location. We help you define any additional locations and their tax rates.

Sales tax is automatically applied to all orders that ship to any state or province where a fulfillment partner has a defined business location. For example, if you have defined a location in California, sales tax is applied to all orders that you ship to the state of California. Sales tax is also automatically applied to shipping and handling charges for these orders, if the fulfillment location is in a state that requires these fees to be taxed.

If a fulfillment partner has multiple business locations, sales tax is applied to all orders that ship to the same state as any of the defined locations. In this case, the sales tax rate specified for the business location in that state is applied. For example, assume that you have defined two locations, one in California and another in Florida. If you ship an order from your California location to a consumer in Florida, the sales tax rate specified for your Florida business location is applied. However, if you ship an order to Nevada (where you do not have a defined business location), no sales tax is applied.

It is your responsibility to provide accurate and up-to-date sales tax information for your business locations. This is includes accurate taxes in your inventory management system for integrated fulfillment partners or the tax rate provided in Shipearly.

Tax is collected online before your customer comes to store. The taxes collected are also subject to payment gateway and Shipearly fees.

To verify sales tax, do the following:

In the US, enter the combined total of your state tax rate plus any local tax rate.

In Canada, enter your full tax rate of GST, PST, and/or HST combined.

In Europe, enter your VAT rate.

Returns and Exchanges

New, unopened or unused items can be returned within 30 days of purchase for a full refund. A customer will return the items either in-store or by shipping them to your store. A customer is responsible for return shipping in most cases. Items must be in their original condition and packaging to be eligible for a refund. Customers will be instructed to use a shipping method that can be tracked and insured for their own protection. Once a customer initiates the return, it is your responsibility to ensure you process the return so the cusotmer receives their refund.

  • Please note that Shipearly will refund the customer’s shipping costs if they receive a defective product, damaged product or incorrect order item
  • You may reject an item if it is used and not resellable, but you are responsible for returning it to the customer at your own cost
    • Rejecting a return and not sending the merchandise back to the customer will result in Shipearly applying the refund on behalf of the customer
  • You may be required to issue a Vendor RMA an item was defective or damaged when the customer received their products

Not following Shipearly’s returns policy correctly and honestly can result in degradation of your Shipearly services and privileges.

The sale is between you and the customer. It is up to your discretion if you decide to refund the customer after the 30 day return period. ShipEarly refunds our application fees for any transaction so long as the refund occurs within our software and before the 30 day return period. On refunds older than 30 days, ShipEarly does not refund our application fees.

All items returned will receive a refund to the original credit card the customer used when purchasing the order. The refund will total the full value of the items returned plus any sales tax charged for the items, unless otherwise noted. Payment gateway fees are 100% refunded on returns.

The refund is initiated by you in ShipEarly and is only available after successful entry of a verification code or entering of a valid shipment tracking code.

Typical refunds once issued internally take approximately 5-10 business days to appear on your customers statement but may take up to two billing cycles depending on your bank. If you have receipts turned on within our payment gateway partner, an email refund receipt will be sent to the customer indicating the charge has been refunded.

All application fee refunds are processed manually by our support centre. You can check on the status of any refunds by logging into our payment gateway partner. Typical refunds once issued internally take approximately 10 business days to appear on your statement but may take up to two billing cycles depending on your bank.

In-Store Pickup

In-Store pickup is the process where a customer places a transaction online and comes to store to pick it up. With in-store pickup Shipearly provides inventory visibility so customers can pickup products within the same day.

The Fulfillment Partner guarantees, without exception, that when a consumer has been notified that their In-Store pickup order is ready, all items in the order will be available for pickup, as ordered, and that all products will be in new and unused condition, with new and clean packaging.

Only retailers with a web-based POS or an inventory management system we currently plug into are eligible for In-Store Pickup. If your system is currently not on the list at registration and you are interested in integrating, please contact support@shipearly.com to inquire about our Application Program Interface (API) to integrate your POS.

All In-Store Pickup returns will take place at your store location. The order items should be in new and unused condition. When the customer returns their order items, you will be responsible for initiating the return within Shipearly. This will ensure that the customer receives their refund when the return is processed. Please note that in order for the refund action to appear on your screen you must already have fulfilled the order with a valid in-store pickup verification code.

A manufacturer sales representative will be notified of any return at your location. In the event of a refund Shipearly will refund the 4% transaction fee back to you, but the $0.99 per transaction charge will remain. No restocking fees are applied to in-store pickup orders.

In the event the customer wants to exchange their purchase, they can do so! Customers can only exchange items of equal or greater value. When the exchange is more money than the initial purchase any difference is collected by you outside of Shipearly.

Ship-to-Store

When you are selected to participate, Shipearly will load your store into the checkout process on the manufacturer’s website. When a customer selects your store for pickup, you will be able to fulfill the order from your own inventory. If you don’t have the ordered products, the manufacturer will send them to you for the customer.

With Ship to Store, the consumer picks up their order when it is available at the local fulfillment location they select.

    • No shipping and handling fees are charged to the consumer.
    • The consumer chooses the pickup location at checkout.
    • Orders are always assigned to the selected location; no requests are placed.
    • Orders can only be assigned to a selected, approved fulfillment partner.
    • If the products are not available immediately at the pickup location, you can special order them. The consumer then picks up their products at the selected store when they are available.

Ship to Store orders:

  • Can only be filled by the fulfillment partner selected by the shopper, from a list of authorized local retailers that is presented at checkout
  • Are never requested, but are automatically assigned to the selected fulfiller
  • Allow the fulfillment partner to receive the products directly from the manufacturer

All retailers who are registered with Shipearly are automatically enrolled in Ship-to-Store. You must also connect with your brand partner and have that request accepted.

To increase sales and provide you with more orders, customers receive free shipping on the website. A manufacturer will dictate what you get paid for each individual order. To compensate for shipping individual products to your store, a brand may take a few dollars more than wholesale price to pay for shipping the product to your location.

Please keep in mind that the manufacturer is providing you a customer you may not have had previously. Once they arrive at your store for the products they ordered online, it is your job to retain and upsell that customer. A customer can make additional purchases of products or services while they are at your location. You do not need to collect any money for the products they pickup because they have already paid for the items. You do need to collect payment for any additional purchases the customer makes in your store.

You will get paid for the products shipped to you after the order is verified with an in-store pickup verification code.

All Ship to Store orders will arrive at your store with labels around the package indicating that there is “Action Required.” All you need to do is fulfill the order as an in-store pickup order. The customer will be notified the package has arrived at your location when it arrives. Please set it aside for pickup with any other items that may have already been allocated from your existing inventory in-store.

After pickup, you get paid.

All ship to store returns will take place at your store location. The order items should be in new and unused condition. When the customer returns their order items, you will be responsible for initiating the return within Shipearly. This will ensure that the customer receives their refund when the return is processed.

A manufacturer sales representative will be notified of any return at your location, we also recommend you reach out to your manufacturer contact. The sales representative may call you to discuss keeping the products for your own inventory instead of returning them to the manufacturer. If you agree to keep the returned items, the manufacturer will send you an invoice at the agreed to price. At this point, the transaction is outside of Shipearly and the customer still needs a refund. You should close the return in your Shipearly account so they money is refunded back to the customer. In the event of a refund Shipearly will refund the 4% transaction fee back to you, but the $0.99 per transaction charge will remain. A $10.00 to $35.00 restocking fee to cover shipping items back to the manufacturer is also captured by you to cover your costs.

In the event the customer wants to exchange their purchase, a $35.00 restocking fee for large items requiring assembly and a $10.00 restocking fee for smaller items such as accessories is applied to cover your costs to ship the item back to the manufacturer. Exchanges can only be done on items of equal or greater value. You are to calculate and collect the difference plus the restocking fee from the customer outside of Shipearly.

Yes, we provide you with the option to fulfill the order from your existing inventory if you respond in Shipearly within 24 hours. If it takes longer than 24 hours, the order will either be cancelled or automatically generated for you prompting a shipment to your store from the manufacturer.

Yes, we provide you with the option to fulfill the order from your existing inventory if you respond in Shipearly within 24 hours. If it takes longer than 24 hours, the order will either be cancelled or automatically generated for you prompting a shipment to your store from the manufacturer.

Registration & General Questions

Yes, you are required to enter your bank account details to receive payment from our company. Your data is never stored by us and nor do we have access to it. The information required to enter is a result of KYC (Know Your Customer) legislation to ensure you are not a terrorist group or laundering money. The information you provide is the minimum required by law for us to allow you to participate in the program.

No. We have numerous users that either do not have an inventory system or there is no integration at this time with their POS and receive the same benefits. We plan on integrating with more point of sale systems in the future but our focus is working with next generation web-based systems.

Excellent question! Omnichannel requires some small adjustments in your store to help elevate sales and drive repeat business and it all is dependent on your consumers experience. Read our blog post how to prepare your store for omnichannel success to learn more.

ShipearlyRetailer Frequently Asked Questions