Customer Experience

Retail Channel vs DTC

Is Wholesale More Profitable Than DTC?

You might not believe me when I say this, but selling wholesale is actually more profitable than selling direct to consumer (DTC). How can this be? All the biggest brands in the world are aggressively pursuing direct to consumer strategies … Read MoreRead More

D2C Trends

6 DTC Trends for Retail Brands to Watch in 2021

While the broader industry outlook remains uncertain, one thing is clear: Digitally native and traditional brands will need to continue adapting to evolve in the year ahead. 2020 upended nearly every aspect of the retail industry from channels, to distribution, … Read MoreRead More

female working at desk

Outgrowing Shopify B2B Apps?

Shopify is a great platform for selling direct to consumer. It’s simple, easy to use, and cookie cutter. The problem with this is that B2B selling is not cookie cutter, it requires in some cases specific rules and Shopify could … Read More

B2B Sales Images

B2B Commerce Misconceptions

There are a plethora of misconceptions around B2B Commerce that hold brands back from implementing. From a misunderstanding of the complex technology to a naivety around automation best practices that save both time and money, let’s demystify these misconceptions to … Read MoreRead More

Ship to Store

Ship to Store Improves Customer Experience

Shopping online is convenient, offers selection, and is available all the time. However, one thing it does not offer is the best possible experience and service. Think about assembly, fitting, secure pickup, or post-purchase service required for the product. Shoppers … Read More

Paper vs Digital Ordering

Paper vs Online Wholesale Ordering

Still using paper or excel based online wholesale ordering forms? The old way of doing things may be tried and true, but eventually will catch up with you as competitors surpass with an improved dealer dedicated wholesale portal. According to … Read More

Contactless Delivery

Support Dealers with Contactless Sales During COVID-19

The coronavirus pandemic is sparking enormous changes in e-commerce over a very short period of time. The second half of March saw eCommerce sales have surged 25% over the first half of the month. BOPIS or Buy Online Pickup in … Read More

The Halo Effect of Brick and Mortar Retail on Online Sales

Many digitally native brands are scrambling to find a successful business model. Online conversion costs thanks to rising costs of customer acquisition (Facebook & Google as a tax for online only brands) plus rising fulfillment costs to compete with Amazon … Read MoreRead More

Customer Experience to Overtake Product & Price in 2020

The most exciting business opportunity of 2019 attracting the most investment… Customer Experience. Those who bring it will establish a competitive advantage by converting more consumers with less advertising spend as word of mouth becomes integral.This is especially true as … Read MoreRead More

How to Scale Wholesale When Selling Online

With 87% of shoppers beginning their product searches on digital channels, and many consumers obviously buying online many retail industry professionals called for the demise of physical retail. We welcomed the World of eCommerce as we could directly measure our … Read MoreRead More

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